ZomPixel Privacy Policy

1. Scope

This policy applies to all users of ZomPixel, including clients, photographers, and administrators, across Android and iOS platforms.

2. Information We Collect

2.1 Information you provide directly

Account details: name, email address, phone number, and profile information.
Photographer profile content: bio, portfolio images, pricing, categories, location, and availability.
Booking details: event type, event date, venue/location details, and booking preferences.
Support and chatbot messages, complaints, reviews, and ratings.
Payment-related details required to process transactions and subscriptions via Razorpay.

2.2 Information collected automatically

Device and app information: device model, OS version, app version, language, and diagnostics.
Usage and analytics data: interactions, features used, session timestamps, and performance logs.
Push notification tokens for service and transactional notifications.

2.3 Media and content

Portfolio and other images uploaded by photographers may be stored and delivered via Cloudinary and/or our integrated storage systems.

3. How We Use Information

To create and manage user accounts and authenticate access.
To match clients with photographers based on category, location, and pricing.
To enable and manage bookings, cancellations, status updates, and notifications.
To process payments, subscriptions, and related billing records.
To provide customer support and chatbot assistance.
To monitor safety, prevent abuse/fraud, and enforce our terms.
To improve reliability, performance, and user experience.

4. Legal Bases for Processing (Where Applicable)

Your consent (for specific features where required).
Performance of a contract (providing core marketplace functionality).
Compliance with legal obligations.
Legitimate interests, such as securing and improving our Services.

5. How We Share Information

We do not sell personal information. We may share information:

Between clients and photographers as needed to fulfill bookings.
With service providers who support app operations, including Firebase, Cloudinary, and Razorpay.
With analytics, infrastructure, or support vendors under contractual safeguards.
When required by law, legal process, or to protect rights, safety, and security.
In connection with a merger, acquisition, or asset transfer, subject to applicable law.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, fraud prevention, and dispute-resolution requirements. Data may be deleted or anonymized when no longer required.

7. Data Security

We use reasonable technical and organizational measures to protect personal data, including access controls and secure service providers. No system can be guaranteed 100% secure, so users should also protect account credentials.

8. Your Privacy Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Request deletion of your personal data, subject to legal exceptions.
Object to or restrict certain processing.
Request data portability where applicable.
Withdraw consent where processing is based on consent.

To exercise rights, contact us using the details in the Contact section.

9. Children's Privacy

ZomPixel is not directed to children under 13 (or the minimum age required by local law), and we do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

10. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards for cross-border data transfers.

11. App Permissions

Depending on features you use, ZomPixel may request access to permissions such as camera, photos/media, notifications, and internet connectivity. These permissions are used only for feature functionality and can usually be managed in your device settings.

12. Third-Party Services

Our Services may integrate third-party platforms and infrastructure. Their data handling may be governed by their own privacy policies:

Firebase: Authentication, database, cloud functions, messaging, and offline sync.
Cloudinary: Media storage and delivery.
Razorpay: Payment and subscription processing.

13. Policy Updates

We may update this policy from time to time. We will revise the "Last updated" date and, when required by law, provide additional notice.

14. Contact Us

If you have questions, requests, or complaints about this Privacy Policy, contact:

ZomPixel Privacy Team
Email: privacy@zompixel.in
Support: support@zompixel.in

Replace the contact details above with your official legal/business contact information before publishing.